One Touch Model

The Intelligent Communications Alliance (ICA), Managed Services (MS) model provides our multinational customers with the ability to change the economics of their Unified Communications and Contact Centre operating environment for both infrastructure and applications. Whether your business is challenged with improving the Total Cost of Ownership (TCO) of maintaining your critical applications, or faced with an impending capital outlay for an overdue infrastructure technology transformation or refresh programme, the ICA Managed Services model can help you to understand and deal with the significant challenges of maintaining and managing your complex communications environment.

The ICA Managed Services model helps to remove unpredictable management costs for an assured level of service at a pre-defined cost with the added assurance that as a customer you will have access to and be in contact with the ICA’s industry leading professionals to ensure that service levels are being achieved.

As an ICA managed customer, you can have the confidence that you are working with a global alliance that has over 1000 highly trained staff with over 800 Technical Certifications across best of breed technology vendors.

Deliver global services with consistency and confidence through the ICA

  • One point of contact with a global and consistent implementation and managed services model
  • Seamless global project delivery and management
  • Experts in global unified communications and contact centre integration
  • Consistent skills, methodology and commercial agreements